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SHIPPING & RETURNS

SHIPPING

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  • Please note that free shipping is not available for artwork.

  • For artwork shipping inquiries, contact us directly via email, and we will handle each request on a case-by-case basis to ensure the best care and service.

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SHIPPING  POLICY ( jewelry only )

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  • Free Domestic Shipping: All domestic orders are eligible for FREE SHIPPING via USPS Priority Mail, fully insured with a signature required. Orders will be shipped promptly within 24-48 hours upon confirmation of the purchaser’s funds.

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  • Other Shipping Options:
     

    • Domestic Express Mail: $40 via USPS Priority Mail Express (Delivery within 2 business days from the date of shipment).

    • UPS Overnight Shipping: $60 via UPS Next Day Air (Guaranteed delivery by 10:30 AM, 12:00 PM, or end of day from the shipment date, depending on the destination).

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  • International Shipping to Canada: Niani charges $40 for Express International Shipping via USPS Priority Mail International. Delivered packages typically arrive within 6-10 business days from the shipment date.

All orders are fully insured and trackable.

RETURNS & EXCHANGE POLICY

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At Niani, we take pride in our excellent craftsmanship and are dedicated to meeting our customers' expectations. If you need to return or exchange your jewelry, we are here to assist you.

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  • Store Credit: You may return your product for a store credit within 2 weeks of receiving the item.

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  • Exceptions:

    • Discounted or special items are final sale and cannot be returned or exchanged.

    • Returned merchandise must be in the same condition as when purchased in order to receive credit.

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  • Return Process:

    • To initiate a return or exchange, please email us.

    • It will take 3 business days (72 hours) to process and ship your replacement after we receive and accept the returned item.

    • A restocking fee may apply if anything is missing from the original package.

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  • Return Shipping: Niani is not responsible for lost or damaged returns. For your protection, please return items using insured and traceable shipping.

 

 

REPAIR POLICY

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If your jewelry requires repair or modification, Niani will assist you promptly. Proof of purchase is required for all repairs or adjustments.

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  • Repairs within 6 Months: All repair costs (excluding customer shipping and handling) are covered by Niani within 6 months from the purchase date.

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  • Repairs after 6 Months: After 6 months, repair costs will be discussed and agreed upon between the customer and Niani before proceeding.

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Repair Timeline: Most repairs are completed within 2-3 weeks, though some repairs may require more time, depending on the complexity.

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